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DERMATEX, spol. s r. o.
Rostislavova 23
140 00 Praha 4

Tel:  +420 261 009 710
Fax: +420 261 009 720




1. Right of withdrawal from the contract

1.1 You have the right to withdraw from this contract without giving any reason within 14 calendar days.

1.2 You have the right to withdraw from this contract within 14 calendar days after receipt of the goods, or - within 14 calendar days of you or a designated third party (other than delivery agent) receiving the goods.

1.3 For the purpose of exercising your right of withdrawal from the contract, you are obliged to inform DERMATEX, spol. s r. o., Rostislavova 23, 140 00 Praha 4, e-mail: in writing by post, fax or e-mail. You can also use the enclosed sample form for withdrawing from the contract, but you are not obliged to do so.

1.4 To meet the deadline for withdrawing from the contract, it is necessary to inform us of your withdrawal from the contract before the end of the said deadline.

2. Consequences of withdrawal from the contract

2.1 If you withdraw from this contract your payment will be refunded after the receipt of the returned goods or after you have provided proof that you sent the goods back, depending on which occurs earlier. The refund will include postage costs (excluding any extra cost, which arises due to you choosing other than the cheapest standard delivery method offered by us). Payment will be refunded via the same method used for the initial transaction unless you explicitly state otherwise. In no way will this incur any extra cost for you.

2.2 The goods must be returned to DERMATEX, spol. s r. o., Rostislavova 23, 140 00 Praha 4. without unnecessary delay no later than 14 calendar days after withdrawal from this contract. The deadline is considered to be met if the goods are returned to us before the 14 day limit is over. You bear the direct cost of returning the goods. You will only be held responsible for decreasing the value of the goods if they are handled in a manner other than the necessary acquainting with the nature and properties of the goods, including their functionality.


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